The Workforce Optimization Analyst is responsible for successfully overseeing our predictive dialer initiatives, workforce and lead management. The Workforce Optimization Analyst is a hands-on opportunity to provide real time solutions for call center workforce scheduling and forecasting, dialer lead management, and historical trend analysis. The Workforce Optimization Analyst will partner cross functionally to ensure efficiencies and targets are being met. Our ideal Workforce Optimization Analyst will demonstrate expertise in reporting, systems optimization, communication, readiness and flexibility.
The Workforce Optimization Analyst is a growth opportunity and eFinancial will be sending the selected individual for extensive training on our i3 dialer platform. The Workforce Optimization Analyst will report to the VP of Sales.
eFinancial is an equal opportunity employer and supports a diverse workplace. As an eFinancial employee, you will be eligible for Medical and Dental Insurance, Health Savings Accounts, Flexible Spending Accounts (Health, Dependent Care & Transit), Vision Care, 401(K), Short-term and Long-term Disability, Life and AD&D coverages.