Checks and responds to incoming client tickets. Diagnoses and resolves technical hardware and software issues, user set-up and removal, performs a variety of maintenance, end-user support and support tasks to ensure end-user workstations and network performance meet company and user requirements. Documents, tracks, and monitors the problem to ensure a timely resolution.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Computer and Technical Skills:
Certificates and Licenses:
eFinancial is an equal opportunity employer and supports a diverse workplace. As an eFinancial employee, you will be eligible for Medical and Dental Insurance, Health Savings Accounts, Flexible Spending Accounts (Health, Dependent Care & Transit), Vision Care, 401(K), Short-term and Long-term Disability, Life and AD&D coverages.